Account Manager
Gorilla is a 15 year old web design/development agency specializing in ecommerce for multi-channel companies. We have a unique group in a client driven culture looking to expand our reach to exceed the expectations of our clients. This is a full time position with great benefits including PPO health, dental, life, 401k with 3% match, HSA, Corporate Bonus, and sophisticated caffeine delivery systems.
Responsibilities
- Manage the successful delivery of client projects in conjunction with project managers.
- Clearly and effectively articulate Gorilla’s value proposition and Solution offerings.
- Identify and pursue new business opportunities within existing accounts.
- Effectively structure and write client reports, presentations and other forms of communication.
- Interact at a high level within client organizations as a trusted advisor
- Ensure account profitability by managing client expectations and service delivery
- Demonstrate excellence in account management; specifically in risk management, contingency planning and strategy control.
- Establish clear expectations with project leadership and provide constructive relevant feedback.
- Ensure consistent approach and solution quality across accounts by participating in feedback loops with leadership and peers
Requirements
- 4-7 years consulting or agency experience
- Understanding of project and account management best practices (Budgeting, Contracts, Client Reporting)
- Understanding of agency disciplines (Design, IA, Strategy, Development)
- Proven ability to develop add-on and new business in order to meet revenue expectations
- Proficiency in most office applications
- Understanding of eCommerce processes and technologies is a plus