To free Bonobos from their costly to maintain legacy ecommerce platform, Gorilla migrated the entire site, product catalog and customer database to Magento Enterprise, but tighter integration with their back-end systems was also needed to create real ecommerce efficiencies. A core of the Bonobos business model is their no-hassle return policy: “any pant, any time, any reason”. To make the process manageable, Gorilla built a completely customized RMA (Return Merchandise Authorization) system that retrieves customer, order and payment data, calculates refund and product exchange options, and auto-generates return labels from their shipping partner, UPS. To facilitate Bonobos’ free domestic shipping policy, we custom integrated Magento with their Enterprise fulfillment partner to create cross-system communication that automates the fulfillment process.