Magento & Demandware Support | GEMS

24/7/365,

that's GEMS

Gorilla Enhanced Managed Support puts a dedicated team of Magento and Demandware professionals at the ready to ensure your online store remains sustainable and competitive, year-round, around the clock.

Monthly Support

15 hours

Monthly Subscription*

$1,750

Monthly Support

30 hours

Monthly Subscription*

$2,500

Monthly Support

60 hours

Monthly Subscription*

$4,000

Monthly Support

125 hours

Monthly Subscription*

$7,000

*Plus a one-time $1,000 set-up fee.

Feature Comparison

Feature	Bronze	Silver	Gold	Diamond
Continuous 24/7 hardware & software monitoring
Dedicated Project Management team
Real-time & historical site performance statistics
Event triggered system alerts
Skill-based escalated Help Desk support
Centralized Customer Service Portal & email issue logging
IT & Business User Frontline Support
Intensive hands-on site support*
Performance-based Service Level Agreements (SLAs)
Application engineering support (upgrades, extensions, customizations)
Telephone Support
Business Analyst support (scheduled Analytics, SEO reviews)
Dedicated Account Manager
Monthly support hours included	15	30	60	125
Monthly subscription cost **	$1,750	$2,500	$4,000	$7,000
* Intensive support offerings vary based on service plan. A Business Analyst can provide you with complete details. ** Plus a one-time $1,000 setup fee

Pain-Free Enrollment

	Send us your contact information by completing the form below.
	A Business Analyst contacts you in less than 24 hours to collect all required Magento Store information and help you select a plan.
	We set up all required infrastructure (corporate portal account, code repository, monitoring systems, staging environment, etc.).
	Start using our 24/7 support.