24/7/365,
that's GEMS
Gorilla Enhanced Managed Services puts a dedicated team of e-commerce professionals (Magento & hybris) at the ready to ensure your online store remains sustainable and competitive, year-round, around the clock.
There's a plan that's right for you.
Each Plan Includes
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All-inclusive, 24/7/365 subscription-based support options for Magento Enterprise, Professional and Community users |
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Support for any Magento or hybris store, no matter who did the build and customizations |
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IT and Business User support (real help for those that use the system the most) |
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A centralized Customer Support Portal (CSP), providing integrated issue and task tracking and account statistics built on the OTRS::ITSM framework |
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Best-in-class service based on the industry standard ITSM framework |
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Rapid issue response; skilled development support |
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Affordable, proactive on-going support; peace of mind you can't afford to be without |
About GEMS Plans
All subscription-based GEMS plans include a comprehensive set of baseline services and active site monitoring, while adding full technical application and business support for customizations on your implementation - a unique service not available from any other provider.
As plan levels increase, so do the number of support hours, client touch points and service offerings. See the technical support information page for complete information on support features, performance metrics and service response times.
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