Covid-19 ignited a major turning point in ecommerce history. B2C consumers and B2B customers heavily relied on digital channels to make purchases which forced businesses to pivot and make sure that their digital channels are up to par to keep up with the demand and ensure business survival.
Bloomreach has released their annual commissioned study, conducted by Forrester, The State of Commerce Experience 2021. This report takes a deep dive into how most businesses are actively investing in ecommerce channels and technology with a central focus on improving their owned channels.
Download The State of Commerce Experience 2021 and discover how businesses can capitalize on the market share they’ve captured during covid.