Gorilla Group

Our Head of Marketing, Randy Kohl, took a look at this issue, and the result is his thought-provoking article CASHLESS STORES ALIENATE CUSTOMERS IN THE NAME OF EFFICIENCY, which is now featured on

We’re excited to see this well-deserved exposure for Randy’s work. With over a decade of client-side experience and expertise in ecommerce, content, and digital strategy, he has long been Gorilla’s primary thought leader and resident futurist. In addition to guiding content efforts for Gorilla and contributing to initiatives at our parent organization, Wunderman Thompson, Randy has appeared in numerous industry publications and podcasts, been a speaker at a variety of industry events, and has been cited and quoted by Forrester Research. Explore our Trending section to see what else we’re thinking and doing.